Do Not Use JustFly to book your flights

9 May

I am on hold AGAIN.  I have been on hold for over an hour.  This is not my first time.

I booked flights for December with JustFly.  I paid an extra $200 for my flights so that I could cancel them if I needed to and get my money back.

When I went to cancel them they told me I couldn’t.  I got very upset.   They finally said that if I paid another $75.00 more to cancel them, they would issue me a credit for $515.

They said they would listen to the recording and if they heard the person say that my flights were cancellable, I would get my money back.  Call in a week, they said.

After a week, I started calling.  On my fifth call, a very snotty girl said, “they are NOT going to listen to the recording.”

I was disillusioned and stopped calling about the recording.  But, I wasn’t totally deflated because I still had my credit.  If I only knew.

I tried to use the credit to book my LA flights in June.  I could never get a person on the phone.  They would transfer me to the credit department.  I would listen to horrible music for at least 45 minutes.  Inevitably I would have to go some place before anyone picked up and I would hang up.  I started thinking it was not a real phone line.  It was designed to make people insane.  And it was working on me.   So I gave up on my LA flights.

I kept seeing the damn paper with the credit information on it on my dining room table.  Even though I thought it was better to just write off the $515 plus $75 loss, I just couldn’t yet.  I need to book flights to Sonoma in July.

Determined not to give up, I called the number again.  They transferred me to the credit department.  I put the phone down and just started doing other things.  I was amazed when someone actually picked up.

Whoopee.  I was excited until the guy told me I COULD use the credit, but it would take me two days to get to California with all of the stops.  There are only so many flights that he could use.

“ARE YOU KIDDING ME?”  I SCREAMED.  “THAT’S NOT EVEN HUMAN.  IT MAKES NO SENSE.”

I hung up on him since I had to leave for a meeting.

I’ve tried a few times since then.  I actually got someone who was booking me flights after an hour.  We had some reasonable flights to LA.  Then the call dropped.  I waited for her to call me back.  The phone never rang.

“CAN THIS GET ANY WORSE?”  I thought.  I freaking hate these ass holes.

Tonight I got brave again.  After 50 minutes a girl picked up.  She said that based on the last girls flights to pay $615.  You mean I subtract the $515 and I pay $100?  No.  You pay $615.

“That is ridiculous,” I said.  “ARE YOU KIDDING ME?”

“I will try to recalculate,” she said in her foreign little accent.

I have been on hold for a long freaking time.  I have priced out regular flights.  They are $458.  This is getting to be not worth it.  I should kiss my $515 plus $75 goodbye.  And just never use them again.

I will see what cutesy voice comes up with.  You may hear me screaming.  I have poured myself a vodka, lime juice and diet tonic.  I am ready to go to sleep and it is only 7:41 PM…………………………………………………………………

It is now 8:07.  After all this time, she had flights that would cost me $1000 less the $515 so $458 that I would have to pay which is the price I would pay going to google flights. I told her thank you and hung up.

I still have not used my credit.  She said it would be better to use it 4 months ahead.  So I will.  I just have to book before September.  We will see what happens next time.  I am going to give myself a month to recover before I try again.  My stress can’t take it.

Something told me not to book those flights.  So I didn’t.

But I feel like I’m getting closer.  Sad, but true.

Well, it’s time for bed.  This wore me out.  Adios.

 

 

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