Do Not Use JustFly to book your flights

9 May

I am on hold AGAIN.  I have been on hold for over an hour.  This is not my first time.

I booked flights for December with JustFly.  I paid an extra $200 for my flights so that I could cancel them if I needed to and get my money back.

When I went to cancel them they told me I couldn’t.  I got very upset.   They finally said that if I paid another $75.00 more to cancel them, they would issue me a credit for $515.

They said they would listen to the recording and if they heard the person say that my flights were cancellable, I would get my money back.  Call in a week, they said.

After a week, I started calling.  On my fifth call, a very snotty girl said, “they are NOT going to listen to the recording.”

I was disillusioned and stopped calling about the recording.  But, I wasn’t totally deflated because I still had my credit.  If I only knew.

I tried to use the credit to book my LA flights in June.  I could never get a person on the phone.  They would transfer me to the credit department.  I would listen to horrible music for at least 45 minutes.  Inevitably I would have to go some place before anyone picked up and I would hang up.  I started thinking it was not a real phone line.  It was designed to make people insane.  And it was working on me.   So I gave up on my LA flights.

I kept seeing the damn paper with the credit information on it on my dining room table.  Even though I thought it was better to just write off the $515 plus $75 loss, I just couldn’t yet.  I need to book flights to Sonoma in July.

Determined not to give up, I called the number again.  They transferred me to the credit department.  I put the phone down and just started doing other things.  I was amazed when someone actually picked up.

Whoopee.  I was excited until the guy told me I COULD use the credit, but it would take me two days to get to California with all of the stops.  There are only so many flights that he could use.


I hung up on him since I had to leave for a meeting.

I’ve tried a few times since then.  I actually got someone who was booking me flights after an hour.  We had some reasonable flights to LA.  Then the call dropped.  I waited for her to call me back.  The phone never rang.

“CAN THIS GET ANY WORSE?”  I thought.  I freaking hate these ass holes.

Tonight I got brave again.  After 50 minutes a girl picked up.  She said that based on the last girls flights to pay $615.  You mean I subtract the $515 and I pay $100?  No.  You pay $615.

“That is ridiculous,” I said.  “ARE YOU KIDDING ME?”

“I will try to recalculate,” she said in her foreign little accent.

I have been on hold for a long freaking time.  I have priced out regular flights.  They are $458.  This is getting to be not worth it.  I should kiss my $515 plus $75 goodbye.  And just never use them again.

I will see what cutesy voice comes up with.  You may hear me screaming.  I have poured myself a vodka, lime juice and diet tonic.  I am ready to go to sleep and it is only 7:41 PM…………………………………………………………………

It is now 8:07.  After all this time, she had flights that would cost me $1000 less the $515 so $458 that I would have to pay which is the price I would pay going to google flights. I told her thank you and hung up.

I still have not used my credit.  She said it would be better to use it 4 months ahead.  So I will.  I just have to book before September.  We will see what happens next time.  I am going to give myself a month to recover before I try again.  My stress can’t take it.

Something told me not to book those flights.  So I didn’t.

But I feel like I’m getting closer.  Sad, but true.

Well, it’s time for bed.  This wore me out.  Adios.




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